Terms of Service

Service Scope

VPNSPA provides network acceleration subscriptions for cross-border access and access to international websites. Users can manage plans and retrieve subscriptions through the panel, then use them with supported clients. Supported platforms include Windows / macOS / iOS / Android / Linux. The panel lists the available clients and subscription options.

Subscriptions provide network connectivity only. They do not include memberships, content licenses or usage permissions for third-party websites or apps. Account eligibility, regional rules and content availability for third-party services are determined by their operators. A successful connection does not grant eligibility to access those services.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your password, subscription link and imported configuration secure. Do not publish them or give them to others. If you discover exposed credentials or unusual activity, change your password promptly and check your subscription and account status in the panel.

There is no limit on the number of devices connected at the same time for the account holder’s personal use. This does not permit sharing an account or subscription with others, distributing it in bulk, reselling it or packaging it as another paid service. Device use must still follow the selected plan’s traffic rules and the compliance requirements on this page.

Monthly subscription traffic resets each month on the activation date. The price difference for a mid-cycle upgrade is converted into the remaining days. Traffic packages remain available until used and never expire. Review the plan details before choosing. After payment, check the order and subscription status in the panel to avoid duplicate actions.

You may request a full refund for any reason within 7 days of your first payment. For application and processing details, see the refund policy.

Requirements for Lawful Use

Users must comply with applicable laws and regulations where they are located and in connection with their use of the service, as well as the rules of any target website or app. The service must not be used for fraud, privacy violations, intellectual property infringement, distributing unlawful content or other illegal activities.

Users must not access systems without authorization, conduct malicious scans or network attacks, distribute unsolicited messages, or interfere with other users or third-party systems through automated abuse or other means. Users are responsible for content they send, obtain or process. Subscription access does not authorize any unlawful use.

Availability and Scope of Responsibility

Connection performance depends on factors such as the local network, carrier routing, target service status, client settings and maintenance. Routes may change due to maintenance, faults or network conditions. VPNSPA does not guarantee continuous access to any specific website or consistent performance across all locations and times.

If you experience connection issues, first check your subscription status and client configuration, then submit a support ticket through the panel with details of the issue. Do not include your password, full subscription link or other sensitive credentials. These terms do not exclude any liability VPNSPA is required by law to assume, and do not affect users’ statutory rights under applicable law.

Account Restrictions and Termination

For resale or sharing, unlawful use, system attacks or other serious violations of these terms, VPNSPA may restrict relevant connections, suspend a subscription or terminate an account based on the nature and risk of the violation. In the event of an urgent security risk, VPNSPA may take necessary measures first and explain the action through the panel afterward.

If you disagree with an action, submit an explanation and relevant records through a support ticket in the user panel to request a review. Account restrictions do not automatically invalidate a valid refund request. Refund matters are handled under the refund policy and applicable law.

Changes to These Terms and Notices

VPNSPA may update these terms if service features, usage rules or applicable laws change. The month of the update will be shown on this page. Changes that affect users’ significant rights will be explained through an on-site announcement or a notice in the user panel, including details of the changes and when they take effect.

Updates will not retroactively reduce rights users have under applicable law. If you disagree with a change, stop any new use before it takes effect and contact support through the panel about your existing subscription. For information about how account data is handled, see the privacy policy.